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Returns & Exchanges

Returns & Exchanges

Please review our return policy below. To inquire about returns, email us at cs@truebrands.com and one of our team members will be in touch with you shortly. You can also chat with us live or give us a call during business hours at 800.750.8783.

 

Important policy updates:

  • All returns must have an authorized RMA number from True Brands to be processed. We will not be processing any return without an RMA number and no credit will be given.
  • Credits will not be issued until the return is received, if required, and processed. The True Brands customer service team will determine whether the product must be returned during entry of the return request.
  • All return-to-stock product must be in unused, clean, and saleable condition to receive credit.
  • Consumable items such as food and beverage product refunds are only valid within 2 months from the date of purchase. 
  • In the event you ordered the wrong item and wish to return it, please request a return authorization number within 7 days of product delivery.
  • In the event freight damage is found upon delivery of the shipment, you must request a return authorization number within 7 days of product delivery. Please supply any supporting documentation including signed BOL noting damage and provide photos if available.
  • In the event a customization error is found upon delivery and inspection of the product, please request a return authorization number within 7 days of product delivery. Please include photos of the item if available.
  • At the time of the sale and at True Brands' discretion, we will price match immediately available and new products (excludes clearance, refurbished, and open-box items) from major competitor pricing upon the receiving proof of the item listing from  Current pricing must be provided for the price match to be honored. The price match will apply to the current order only and will not apply to future orders.

Returns and exchanges policy updated 09/28/2023.

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