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Returns & Exchanges

Returns & Exchanges


Returning a product is easy - email us at info@truefabrications.com and one of our team members will be in touch with you shortly. If immediate assistance is more convenient for you, please feel free to chat with us live or give us a call during business hours at 800.750.8783.

We dedicate ourselves to a customer experience with a 100% Satisfaction Guarantee. If a product you ordered does not fit your store perfectly or is not selling as quickly as you would have hoped – even if you simply changed your mind about it – we will take it back for up to 90 days for any reason and replace it with something better. Note that all returned items must be resalable, which means we cannot credit for used items, discontinued items, or items with packaging alterations, including added price tags. You will have a full 180 days from the date the credit is issued to use the remainder as you please.

Before 90 days we are still happy to accept returned product for any reason. We only ask that items be returned in a condition suitable for reselling. For complete terms and conditions, please see our Purchase Terms & Conditions.

If you receive a damaged or defective product, let us know. We take the quality of our products very seriously and whenever we are able to deem an item defective or unfit for use, we will credit your account with no return shipping required. Furthermore, if one of your customers returns a defective product to you, we will provide a credit or refund no matter how long it’s been since the order was originally placed.

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